UX/UI Designer

Department: Digital Governance

Location: Agence Togo Digital, Lomé, Togo

Reporting Manager: Head of the "UX/UI Design" Team

Positions available: 1

Main Mission

Under the supervision of the Head of the "UX/UI Design" Team, the UX/UI Designer will be responsible for designing intuitive, accessible, and user-centered digital experiences as part of the digital transformation initiatives of the Government of Togo.

He/she will contribute to designing user interfaces and journeys for public digital platforms and services, ensuring a consistent, inclusive, ergonomic, and compliant experience that meets design and accessibility standards and best practices.

In the execution of their duties, the UX/UI Designer is expected to deliver the following outputs, depending on the specific scope of the assigned projects:

• User Journeys based on personas and user needs analysis

• Wireframes and functional layouts

• Interactive prototypes

• Design systems and UI component libraries

• High-fidelity user interfaces

• UX/UI audit reports and improvement recommendations

• User testing reports and feedback analysis

• Ergonomic and accessibility guidelines

• Functional and design documentation

The UX/UI Designer will work in close collaboration with Product Managers within ATD (Agence Togo Digital). He/she may also be requested to participate in the design and user acceptance testing (UAT) phases of platforms developed by the Agency's contractors and/or public administrations (should the latter request it).

Responsibilities

1. User Experience (UX) Design

• Understand and analyze user needs based on project documents (PRDs, user stories, functional briefs, business workshops, user interviews, etc.).

• Design and map user flows as well as the information architecture of digital platforms.

• Create personas, user journeys, wireframes, and interactive prototypes.

• Participate in the continuous improvement of the user experience on existing platforms.

• Conduct UX/UI audits to identify friction points and provide recommendations for improvement.

2. User Interface (UI) Design

• Design modern, intuitive, consistent, and accessible interfaces in compliance with international design standards.

• Produce high-fidelity mockups and interactive prototypes for digital platforms.

• Participate in defining and maintaining a unified design system for government platforms.

• Ensure the visual and functional consistency of interfaces while adhering to the brand/graphic guidelines.

• Apply digital accessibility standards (WCAG) throughout the interface design process.

3. User Research, Testing, and Continuous Improvement

• Participate in organizing and conducting user tests to evaluate the overall user experience.

• Analyze user feedback and interface performance metrics to drive continuous improvements.

• Contribute to user behavior analysis and the optimization of digital journeys.

• Participate in A/B testing and user data analysis to inform design decisions.

4. Collaboration with Technical and Business Teams

• Collaborate closely with Product Managers, developers, architects, and business teams to ensure the feasibility and quality of designed solutions.

• Support developers to guarantee the correct implementation of interfaces and design components.

• Participate in Agile ceremonies (Scrum, Kanban) and co-design workshops.

• Ensure smooth and seamless communication between various project stakeholders.

5. Watch and Innovation

• Maintain a continuous watch on UX/UI trends, design tools, and digital best practices.

• Promote a user-centered approach in the design of digital public services.

• Contribute to elevating design and user experience standards within the Agency.

Required Skills

• Excellent command of UX design principles, ergonomics, and Design Thinking.

• Proficiency in Figma as well as other design and prototyping tools (Adobe XD, Sketch, Adobe Suite, or equivalent).

• Ability to design wireframes, mockups, and interactive prototypes.

• Proven experience in designing web and mobile applications.

• Solid understanding of technical constraints related to front-end development.

• Knowledge of digital accessibility standards (WCAG).

• Familiarity with A/B testing and user data analysis.

• Basic understanding of web development (HTML/CSS) is a plus.

• Knowledge of Agile methodologies (Scrum, Kanban).

• Ability to synthesize and explain technical and functional concepts to non-technical stakeholders.

• Excellent written and verbal communication skills.

• Strong collaborative mindset and ability to work effectively in a team.

• Empathy and active listening skills to deeply understand user needs.

• Creativity, innovation, rigor, and sharp attention to detail.

Qualifications

• A minimum of a Bachelor’s degree (BAC+3) in multimedia communication, digital communication, or a related field.

• A certification in UX/UI Design would be an asset.

• A minimum of 3 years of professional experience in a similar role.

• Experience in public service digitization projects or high-impact user platforms would be a strong asset.

• Note: A portfolio demonstrating relevant UX/UI achievements is required. If possible, please attach it directly to your application file.